Quality Management Practice Influences Organizational Performance: A Case of a Vietnamese SME

Nguyen, Giang Ngo Tinh and Ninh, Duong Tran Thuy (2017) Quality Management Practice Influences Organizational Performance: A Case of a Vietnamese SME. Asian Social Science, 13 (9). p. 33. ISSN 1911-2017

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Abstract

Quality Management Practice (QMP) has been proven its positive impact on organizational performance and received significant attention in recent years. However, there is little or no studies on QMP and organizational performance in Vietnam, specifically in Binh Duong. This research concentrated on finding the degree to which five elements of QMP namely Leadership, Strategic Planning, Process Management, Human Resource Management and Customer Satisfaction influence organizational performance within the scope of a SME in Binh Duong, Vietnam. In this study, a survey was conducted involving internal human resources and external customers, resulting in a response rate of 100 percent. Data was collected from three different perspectives of managers, staff and customer to gain the best insight understanding. The results of the survey revealed that Strategic Planning, Human Resources Management and Customer Satisfaction take important role to play in increasing performance of this organization while the other fundamentals needs more improvement to fully implement QMP at the company. This research has the potential for further research to enhance the standards of QMP in Binh Duong area.

Item Type: Article
Subjects: Science Global Plos > Social Sciences and Humanities
Depositing User: Unnamed user with email support@science.globalplos.com
Date Deposited: 28 Sep 2023 09:29
Last Modified: 28 Sep 2023 09:29
URI: http://ebooks.manu2sent.com/id/eprint/1457

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